GivFwd
Aerial view of an urban road network at dusk with a maintenance crew and mapped incident pins

Infrastructure service platform

Infrastructure services that work like a conversation

Citizens, contractors and administrators all work through the same intelligent conversation, while secure backend services manage workflow, governance and operational control.

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92.6%
SLA compliance
31 h
Average resolution
1 app
Every role, every service

Conversation first

No forms, no departments to understand. Every interaction begins and ends inside one conversation.

Intelligent evidence

GivFwd reads each photograph, spots blur, poor lighting or missing context, and asks for a better shot.

Case-centred control

Every conversation is bound to a case number with a full audit trail from report to closure.

One flow, start to closure

The reporter never leaves the conversation. Behind it, secure services validate and execute every business action.

  1. 01User describes the issue in their own words
  2. 02GivFwd classifies the incident and detects GPS location
  3. 03Location confirmed on an embedded map
  4. 04Photographs requested, analysed and re-requested if weak
  5. 05Backend creates the case and issues a case number
  6. 06Provider works the job, admin closes, reporter is notified

One platform, three roles

Citizen

  • Report incidents
  • Confirm locations
  • Track progress
  • Confirm completion

Service provider

  • Accept assigned jobs
  • Navigate to site
  • Upload before & after
  • Complete work

Administrator

  • Assign and prioritise
  • Monitor SLAs
  • Dashboards & reports
  • Configure workflows

Configurable for any field service

Potholes are only the starting point. The same conversational operating model handles rubble and dangerous objects in the road, community safety hotspots, beautification opportunities and any other asset or field-service process.

  • Potholes and road defects
  • Rubble and debris in the road
  • Dangerous objects and road hazards
  • Community safety and smash-and-grab hotspots
  • Beautification opportunities
  • Water leaks and burst pipes
  • Streetlight failures
  • Illegal dumping
  • Stormwater drainage
  • Electricity faults
  • Damaged traffic signs
  • Sidewalk defects
  • Environmental incidents
  • Overgrown verges and sight-line obstructions
  • Municipal asset inspections